Salles Hotels Marina Portals, Palma de Mallorca, Spain
Convenient and down to earth
As a Travel Planner, I have had the opportunity to visit the Salles Hotels Marina Portals, located just 11 km away from the bustling old town of Palma de Mallorca. This property, part of a small Spanish brand, caters well to groups or large families seeking space and convenience during their travels.
While the hotel boasts a 4-star rating, there are clear areas that could benefit from updates to better align with its pricing. The outside doesn’t look impressive but once inside you find comfortable and modern common areas. During my stay in late April, I found the room to be modern, spacious, and equipped with essential amenities, offering a comfortable lodging experience. The balcony, overlooking the hotel facilities and surrounding neighborhood, added a pleasant touch to the accommodation.
However, my visit to the Water Spa revealed a need for maintenance, with some features not functioning properly and safety concerns due to wet surfaces and a lack of staff presence. Both the dining options for dinner and breakfast were satisfying, with a highlight being the selection of local delicacies that added a unique touch to the meal experience.
In terms of service, interactions with the staff varied. While some were welcoming and attentive, others seemed distant and unenthusiastic, indicating a need for consistency in customer service standards.
For a brief stay, this property could suffice, especially when considering special pricing offers. However, in a competitive market, travelers may find better value options in the vicinity. Overall, improvements in facilities maintenance and service quality could elevate the overall experience for guests at Salles Hotels Marina Portals.